Help desk software which is based upon browser or web technology. 1. AI-Reply.Com - Offer help desk, referral tracking and customer support systems. 2. Applied Innovation Management - Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems. 3. AskIt Systems - Offers an outsourced, Web-based customer service system that learns from the customer's questions. 4. AthenaRMS - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support. 5. Bankoi HelpDesk Software - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests. 6. Big Web Desk - Completely Web-based help desk, ticketing service, and request management software. 7. Business Resources Online - Background, and information about help desk software. 8. CDN Systems - Web-based help desk software with Microsoft Access and MS SQL integration. 9. Cerberus Helpdesk - Browser-based email management and trouble ticket system. 10. CRMdesk - Automates online customer support and knowledge base creation through the Internet. 11. Cynergy - Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting. 12. DeskPRO.com - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation. 13. E-Business Application Suite - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing. 14. e11 - Provides online customer support solutions with email support, asset management, and trouble ticket. 15. Ezyhelpdesk - A fully featured online help desk system comprising descrete sections for the clients, staff and administrator. 16. Fenestra AnswerDesk - Offers web-based automated support solutions for IT management, customer care and call centres. 17. Ferrysoft Limited - Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition. 18. FootPrints Web-based Help Desk - FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options. 19. Freedom Communications - Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help. 20. GroupSoft Systems - Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes. 21. Help Desk Assistant - A web-based application that allows to track support issues via a Microsoft web server. 22. HelpCORE - Enterprise class open source helpdesk and servicedesk software. 23. HelpDesk Pro - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue. 24. HelpDesk System - Help desk specifically for recording and monitoring requests for repairs or other works at properties. 25. HelpLine Incident Management - A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification. 26. HelpSTAR Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments. 27. Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management. 28. Indy Help Desk - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area. 29. Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world. 30. iQHelpDesk - A browser based help desk and asset management set, with optional customization offered. 31. ISIS Helpdesk - Web based job tracking and asset management software. 32. IssueTrack - Help desk and issue tracking software with knowledge base, email notification and escalation functionality. 33. Kayako Web Solutions - Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter. 34. KnT Solutions, Inc. - Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality. 35. Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features. 36. LiveTime Software - Provides real-time management reporting and problem resolution. 37. Modern Thinking Inc - Offer an application for tracking and managing both customer support issues and internal work items. 38. osTicket Open Source Project - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free. 39. OTRS - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails. 40. Parature - Provides Web-based software for online customer service, help desk and customer relationship management. 41. PerlDesk - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites. 42. Proverbs - A web based IT help desk which includes trouble tickets, problem history and a system FAQ. 43. ReadyDesk - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base. 44. Revelation Help Desk - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules. 45. RightNow Technologies - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. 46. ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application. 47. Seeker - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality. 48. Serio - Offers helpdesk software with change management, SNMP network auditing and monitoring. 49. ServiceWare - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise. 50. Sitehelpdesk - Helpdesk software with options for software and hardware inventory management. 51. Spectrum Research - Introduces the developers of the web based Spectrum HelpDesk customer support system. 52. Support-Works - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base. 53. SupportWizard - Software for Web based customer support, escalation and bug tracking. 54. Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification. 55. Tenrox Incident Management - Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking. 56. The PHP Support Desk - Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators. 57. ThinMind - A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting. 58. Trouble Ticket Express - Open source web based help desk system written in Perl for Unix and Windows servers. 59. TSC2 Help desk - A help desk offering tracking and asset management functionality. 60. VersaSRS - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents. 61. WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind. 62. WonderDesk - Organize and track support e-mail calls with help desk software. 63. World Desk Pro - Customizable help desk based upon the Microsoft .Net Framework. 64. Yudo - A free ASP based support and trouble ticket system, including instant download. 65. Avensoft - Web-based multi-functional help desk software. 66. CoreDesk - Provides an internet based open source help desk software in a hosted and managed environment. 67. Eden Corporation - Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management. 68. Expinion.Net - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access. 69. HelpDesk Connect - Features include problem tracking, auto escalation, FAQ builder and embedded customer database. 70. Hostedware - Affordable web-based help desk application and database. 71. OmniWorks Webdesk - An industry standard internal and external helpdesk written in ASP and customised for the Internet. 72. SPoTS - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups. 73. TeamShare - Develops 100% web-based customer support software solution. 74. TicketXPert.NET - Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.

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