Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category. 1. ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. 2. Adtech Solutions - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. 3. Amcat - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. 4. Amtelco - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. 5. Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers. 6. Applied Business Technologies - Provider of Call Center recording and quality audit solutions. 7. Apropos Technology, Inc. - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) 8. Astute Solutions - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. 9. Authtel - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. 10. Avotus - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. 11. Bard Technologies - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. 12. Blå Tornet Data AB - Offers software depelopement and consulting based around support organization and management. 13. Braxtel Communications - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). 14. C3Gatway Products: ContactIP - The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. 15. Call Center Technologies - A software developer, VAR, and partner covering both the call center and help desk industries. 16. Callscripter - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. 17. CenterForce Technologies, Inc. - Offers a range of web based call center management tools. 18. Centergistic Solutions - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. 19. ChaseData Corporation - Specializes in delivering predictive dialing software to medium and large call centers. 20. Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. 21. Concerto Software, Inc. - Offers comprehensive software and services for customer interaction management. 22. Coordinated Systems, Inc. - Provides software for agent monitoring and call recording. 23. CosmoCom - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). 24. Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. 25. Data Collection Resources - Offers monitoring and agent evaluation software. 26. Data-Tel Info Solutions - Offering a fully featured predictive dialing system. 27. Database Systems Corp. - Provider of call center technology, including software, predictive dialer systems, and web development products. 28. Dial Connection, Inc. - Offers predictive dialing, telemarketing and call center software solutions. 29. Digisoft Computers - Vendor of scripting software for call centers. 30. Digivoice - Developers and implementers of complete contact center software solutions. 31. DTS Group - Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. 32. e-talk Corporation - Offers call center and help desk software to aid monitoring and evaluation. 33. EchoPass - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. 34. Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software. 35. Envision Telephony - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. 36. Genesis Systems - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. 37. Gryphon Networks - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. 38. Inova Solutions - Provider of solutions for optimizing contact center performance through real-time data integration and visualization. 39. InVision Software AG NEW! - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts. 40. ISx, Inc. - Provides Directory Assistance software for telecommunications call centers. 41. JBGL Technological Innovation Group Inc. - Provides on-hold music and message digital announcement software. 42. JDM Systems, Inc. - Provider of systems development software and integration solutions for customer service contact centers. 43. KGA - Offers PC-based training and assessment programs for call centers and a number of other industries. 44. KoolToolz - Provides workforce planning tools for call centers, including schedule agents and performance analysis. 45. Lagan Inc. - Provides CRM, contact center, and 3-1-1 software. 46. NBX Software - Provides industry specific software solutions for use with 3Com's NBX Voice System. 47. Noetica - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. 48. Odesoft Software - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. 49. OPC Marketing - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. 50. PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. 51. Portage Communications - Offers a range of call center software tools for forecasting and staffing. 52. Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry. 53. Stratasoft - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. 54. Strategic Computer Support, Inc. - Offers contact center technology for inbound, outbound, and fully blended customer contact centers. 55. Teleopti - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. 56. TeleWare PLC - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. 57. Tellview - Offers an IVR helpdesk call center application, which can be provided in either French or English. 58. Teltone Corporation - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. 59. The Amanda Company, Inc. - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). 60. Trio - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. 61. UtilCall - Provides a range of call center software utilities. 62. VerbatimTPV - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. 63. Vocalcom - Offers a range of call center software products, including predictive dialers and sms management solutions. 64. VoiceLogger - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. 65. Vox Spectrum Inc - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions 66. Who's Calling - A customer capture service providing intelligence about prospects and customers making inbound telephone calls. 67. Wicom - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. 68. Xentrax - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. 69. XETA Technologies, Inc. - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). 70. Zeacom - Producer of customer call center and telephony integration software. 71. Altitude Software - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. 72. Cacti Inc - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. 73. Electronic Technology Systems - Contact center voice, screen, call recording and monitoring software solutions. 74. Helix Partners - Provides a complete management system to optimize contact and processing centers. 75. Information Access Technology - Provides established predictive dialing and interactive communication software for the call center environment. 76. Mercom - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. 77. OptiStaff Corporation - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. 78. PeopleForce - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. 79. Perimeter Technology - Provider of management information systems for center-based automatic call distribution systems. 80. Radix Services Ltd - IVR Software and IVR Servers for small / medium business applications. 81. Scrub DNC - Offers Windows software capable of removing the phone numbers contained in a DNC list. 82. VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.

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