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1. |
Call Center Guide
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Online guide for call center products, services, news and telecommunications links.
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2. |
Call Center Ops
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Focuses on call center operations and provides discussion forums, newsletters, jobs, news, events, and links to related services, along with a directory of products.
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3. |
Call Centre
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Call center software reviews, management interviews, tips on improving customer service and call centre products.
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4. |
Call Centre Managers Forum
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Business Information and Resources for Call Center Managers.
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Callcentres.net
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Call center research and supplier directory.
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6. |
CCNG
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A networking organization with membership comprised of call center management and industry professionals.(membership required)
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CRM Xchange
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Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
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8. |
Mosaix (PDS) User Group
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Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
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9. |
Oz Call Centres
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Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.
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10. |
Telecoms Virtual Library
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Resource links for the call center industry.
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11. |
Customer Interaction Management
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Online exhibition for the contact center professionals. Featuring news, articles, whitepapers, case studies and vendors.
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12. |
Indian Institute Of Contact Center Management
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Educational center with information about the Indian call center industry.
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